Transformation of communications in the system of public administration


Communicology. 2017. Vol.5. No.4
Oleg Aleksandrovitch Mitroshenkov, PhD, professor of the Institute of Public Service and Administration, the Institute of Business and Business Administration of the Russian Presidential Academy of National Economy and Public Administration. Address: 84, Vernadskogo Av., Moscow, 119571 Tel.: 8 903 235 95 38; e-mail:

Abstract. echnical means, telecommunications seriously damage the situation of direct communication, or interaction, so crucial for the development of social relations, cognition and social problems solving. It happens due to the erosion of such concepts as “mutual space”, “mutual time” (answering machine, TV programs being recorded) and also because of replacing the actual person in the act of communication with their mere “aspect”, their partial presence in it (telephone conversations, texting, e-mail, messengers, speaking over Skype or other applications, the image of the person on the computer display etc.). Not only are all these a technical consequence of the imperfection of the telecommunications means, but also they symbolize the unwillingness of the interlocutor to become fully involved in the act of communication. In public service and administration technical means of communication often turn a real human actor into an anonymous one, providing for their psychological comfort, saving their effort and time, allowing to escape unwelcome emotions, stress and the necessity of making decisions.
As for understanding of the telecommunications sphere, the interests and the main focus of the Russian intellectuals and those working in public administration are in most of the cases limited to such notions as Hard (hardware, devices and appliances), IT (information technologies) and Hi Tech (advanced technologies). Whereas the society calls for more emphasis on Hi Hume – the human dimension, the management of communication for the benefit of people engaged, more effective administration and the improvement of social relations. What we need is the transition from the dominating technocratic interpretation of telecommunications processes as primarily material and technological issues (computers, modems, networks, software, with a person being simply an addition to those – an object of manipulation) towards a human-oriented paradigm of information technologies development, its humanitarian and anthropological constituent.

Keywords: telecommunications, public service, public administration, direct communication, quasi communication, dehumanization of communication

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For citation: Oleg A. Mitroshenkov. Transformation of communications in the system of public administration. Communicology. Vol. 5. No. 4. 2017. Р. 15-24 DOI 10.21453/2311-3065-2017-5-4-15-24

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