INFORMATION AND COMMUNICATION TECHNOLOGIES IN ENHANCING QUALITY OF PUBLIC SERVICES

Author: ZAKHAROVA F.S.

Communicology. 2017. Vol.5. No.1
ZAKHAROVA Fatima Savlohovna, graduate student of the Chair of information processes, Journalism Department, Russian Presidential Academy of National Economy and Public
Administration (RANEPA). Moscow, Russian Federation.

Abstract: The article presents the rationale for the role of ICT in enhancing the quality of public services, the author focuses on the changing patterns of interaction in the system “society – power”, identified the problems and prospects of transition to electronic format of interaction in the provision of public services.

Keywords: communication, interaction models, information and communication technologies, e government, public administration, public services.

Text: PDF

For citation: Zakharova, F. S. Information and communication technologies in improving the quality of public services. – Communicology. Volume 5. No. 1. P.111–120 DOI
10.21453/2311-3065-2017-5-1-111–120

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