Author: ZAKHAROVA F.S.
Communicology. 2017. Vol.5. No.1
ZAKHAROVA Fatima Savlohovna, graduate student of the Chair of information processes, Journalism Department, Russian Presidential Academy of National Economy and Public
Administration (RANEPA). Moscow, Russian Federation.
Abstract: The article presents the rationale for the role of ICT in enhancing the quality of public services, the author focuses on the changing patterns of interaction in the system “society – power”, identified the problems and prospects of transition to electronic format of interaction in the provision of public services.
Keywords: communication, interaction models, information and communication technologies, e government, public administration, public services.
Text: PDF
For citation: Zakharova, F. S. Information and communication technologies in improving the quality of public services. – Communicology. Volume 5. No. 1. P.111–120 DOI
10.21453/2311-3065-2017-5-1-111–120
References
1. Silkin V.V. Mifyi v konstruirovanii kommunikativnogo prostranstva gosudarstvennogo upravleniya // Gosudarstvennaya sluzhba. 2014 No4 (90). [Silkin V.V. Myths in the design of government
communication space // Gosudarstvennaya sluzhba. 2014. No4 (90)]. (In Russ.).
2. Chernov A.A. Stanovlenie globalnogo informatsionnogo obschestva: problemyi i perspektivyi.
M: Izdatelsko-torgovaya korporatsiya «Dashkov i K°», 2003. [Chernov A.A. The formation of a global information society: problems and prospects. M: Publishing and Trading Corporation «Dashkov and K °», 2003]. (In Russ.)
3. Osnovyi teorii kommunikatsii: uchebnik / Vasilik M.A., Vershinin M.S., Pavlov V.A. [i dr.] / pod red. prof. Vasilika M.A. – M.: Gardariki, 2006. – 615 s. [Basics of communication theory: a textbook / Vasylyk M.A., Vershinin M.S., Pavlov V.A. [et al.] / Ed. prof. Vasilika M.A. – Moscow, 2006. 615 p.]. (In Russ.)
4. Aleskerov F.T., Golovschinskiy K.I., Klimenko A.V. Otsenki kachestva gosudarstvennogo
upravleniya. – M., 2006. [Aleskerov F.T., Golovschinsky K.I., Klimenko A.V. Estimates of governance. Moscow, 2006]. (In Russ.)
5. Effektivnost gosudarstvennogo upravleniya / Per.s angl.; obsch.red. S.A. Batchikova i S.Yu.
Glazeva. M., 2008. [The efficiency of public administration / Trans.fr. Eng.; Ed. Batchikov S.A. and Glazyev S.Y. Moscow, 2008]. (In Russ.)
6. Arhipov O. Rynok elektronnyih uslug naseleniyu v Rossii: problemyi i perspektivyi //
Informatsionnyie resursyi Rossii. – 2011. – No 4. [Arkhipov O. Market of electronic services to the
population in Russia: problems and prospects // Informatsionnyie resursy Rossii.2011. No 4]. (In Russ.)
7. Danilin A.V. Elektronnyie gosudarstvennyie uslugi i administrativnyie regla-mentyi: ot
politicheskoy zadachi k arhitekture «elektronnogo pravitelstva». – M., 2004. [Danilin A.V. Electronic
public services and administrative regulations: the political challenges to the architecture of «electronic government». Moscow, 2004] (In Russ.)
8. Vishnyakov V.G. Pravovyie problemyi razvitiya elektronnogo pravitelstva v Rossiyskoy Federatsii // Obrazovanie i pravo. – 2012. – No 4. C. 7–24. [Vishnyakov V.G. Legal problems of e-government
development in the Russian Federation // Obrazovanie i pravo. 2012. No 4. pp. 7-24]. (In Russ.)
9. Strategiya razvitiya informatsionnogo obschestva v Rossiyskoy Federatsii (utv. Prezidentom RF 7
fevralya 2008 g. N Pr-212)// «Rossiyskaya gazeta» ot 16 fevralya 2008 g. No 34. [Strategy for Information Society Development in the Russian Federation (approved by the President of the Russian Federation. February 7, 2008 N Pr-212) // «Rossiyskaya Gazeta», dated February 16, 2008 No 34]. (In Russ.)
10. Sharkov F.I. Visualization of the political media space. – Polis. Political studies. 2016. No. 5.
P. 97-107. DOI: https://doi.org/10.17976/jpps/2016.05.08. (In Russ.).
11. Hilbert, M. (2015). Digital Technology and Social Change [Open Online Course at the University
of California] freely available at: https://canvas.instructure.com/courses/949415
12. Beniger, James R. (1986). The Control Revolution: Technological and Economic Origins of
the Information Society. Cambridge, Mass.: Harvard University Press.
13. Webster, Frank (2002). Theories of the Information Society. Cambridge: Routledge.
14. Individuals using the Internet 2005 to 2014, Key ICT indicators for developed and developing
countries and the world (totals and penetration rates), International Telecommunication Union (ITU).
Retrieved 25 May 2015.
15. Internet users per 100 inhabitants 1997 to 2007, ICT Data and Statistics (IDS), International
Telecommunication Union (ITU). Retrieved 25 May 2015.
16. The World’s Technological Capacity to Store, Communicate, and Compute Information,
Martin Hilbert and Priscila López (2011), Science (journal), 332(6025), 60-65; free access to the
article through here: martinhilbert.net/WorldInfoCapacity.html
17. Susan Crawford: The Origin and Development of a Concept: The Information Society. Bull
Med Libr Assoc. 71(4) October 1983: 380-385.
18. Machlup, Fritz (1962). The Production and Distribution of Knowledge in the United States.
Princeton, NJ: Princeton University Press.
19. Marc Porat (1977) The Information Economy. Washington, DC: US Department of Commerce.
20. Karl Deutsch (1983) Soziale und politische Aspekte der Informationsgesellschaft. In: Philipp
Sonntag (Ed.) (1983) Die Zukunft der Informationsgesellschaft. Frankfurt/Main: Haag & Herchen.
pp. 68-88.
21. Daniel Bell (1976) The Coming of Post-Industrial Society. New York: Basic Books, 127, 348.
22. Jean-François Lyotard (1984) The Postmodern Condition. Manchester: Manchester University
Press, 5.
23. Darin Barney (2003) The Network Society. Cambridge: Polity, 25sq.
24. Peter Glotz (1999) Die beschleunigte Gesellschaft. Kulturkämpfe im digitalen Kapitalismus.
München: Kindler.
25. Wolfgang Fritz Haug (2003) High-Tech-Kapitalismus. Hamburg: Argument.
26. Nicholas Garnham (2004) Information Society Theory as Ideology. In: Frank Webster (Ed.)
(2004) The Information Society Reader. London: Routledge.
27. Eryomin A.L. Information ecology – a viewpoint // International Journal of Environmental
Studies. 1998. Vol. 54. P. 241-253.
Communicology. 2017. Vol.5. No.1
ZAKHAROVA Fatima Savlohovna, graduate student of the Chair of information processes, Journalism Department, Russian Presidential Academy of National Economy and Public
Administration (RANEPA). Moscow, Russian Federation.
Abstract: The article presents the rationale for the role of ICT in enhancing the quality of public services, the author focuses on the changing patterns of interaction in the system “society – power”, identified the problems and prospects of transition to electronic format of interaction in the provision of public services.
Keywords: communication, interaction models, information and communication technologies, e government, public administration, public services.
Text: PDF
For citation: Zakharova, F. S. Information and communication technologies in improving the quality of public services. – Communicology. Volume 5. No. 1. P.111–120 DOI
10.21453/2311-3065-2017-5-1-111–120
References
1. Silkin V.V. Mifyi v konstruirovanii kommunikativnogo prostranstva gosudarstvennogo upravleniya // Gosudarstvennaya sluzhba. 2014 No4 (90). [Silkin V.V. Myths in the design of government
communication space // Gosudarstvennaya sluzhba. 2014. No4 (90)]. (In Russ.).
2. Chernov A.A. Stanovlenie globalnogo informatsionnogo obschestva: problemyi i perspektivyi.
M: Izdatelsko-torgovaya korporatsiya «Dashkov i K°», 2003. [Chernov A.A. The formation of a global information society: problems and prospects. M: Publishing and Trading Corporation «Dashkov and K °», 2003]. (In Russ.)
3. Osnovyi teorii kommunikatsii: uchebnik / Vasilik M.A., Vershinin M.S., Pavlov V.A. [i dr.] / pod red. prof. Vasilika M.A. – M.: Gardariki, 2006. – 615 s. [Basics of communication theory: a textbook / Vasylyk M.A., Vershinin M.S., Pavlov V.A. [et al.] / Ed. prof. Vasilika M.A. – Moscow, 2006. 615 p.]. (In Russ.)
4. Aleskerov F.T., Golovschinskiy K.I., Klimenko A.V. Otsenki kachestva gosudarstvennogo
upravleniya. – M., 2006. [Aleskerov F.T., Golovschinsky K.I., Klimenko A.V. Estimates of governance. Moscow, 2006]. (In Russ.)
5. Effektivnost gosudarstvennogo upravleniya / Per.s angl.; obsch.red. S.A. Batchikova i S.Yu.
Glazeva. M., 2008. [The efficiency of public administration / Trans.fr. Eng.; Ed. Batchikov S.A. and Glazyev S.Y. Moscow, 2008]. (In Russ.)
6. Arhipov O. Rynok elektronnyih uslug naseleniyu v Rossii: problemyi i perspektivyi //
Informatsionnyie resursyi Rossii. – 2011. – No 4. [Arkhipov O. Market of electronic services to the
population in Russia: problems and prospects // Informatsionnyie resursy Rossii.2011. No 4]. (In Russ.)
7. Danilin A.V. Elektronnyie gosudarstvennyie uslugi i administrativnyie regla-mentyi: ot
politicheskoy zadachi k arhitekture «elektronnogo pravitelstva». – M., 2004. [Danilin A.V. Electronic
public services and administrative regulations: the political challenges to the architecture of «electronic government». Moscow, 2004] (In Russ.)
8. Vishnyakov V.G. Pravovyie problemyi razvitiya elektronnogo pravitelstva v Rossiyskoy Federatsii // Obrazovanie i pravo. – 2012. – No 4. C. 7–24. [Vishnyakov V.G. Legal problems of e-government
development in the Russian Federation // Obrazovanie i pravo. 2012. No 4. pp. 7-24]. (In Russ.)
9. Strategiya razvitiya informatsionnogo obschestva v Rossiyskoy Federatsii (utv. Prezidentom RF 7
fevralya 2008 g. N Pr-212)// «Rossiyskaya gazeta» ot 16 fevralya 2008 g. No 34. [Strategy for Information Society Development in the Russian Federation (approved by the President of the Russian Federation. February 7, 2008 N Pr-212) // «Rossiyskaya Gazeta», dated February 16, 2008 No 34]. (In Russ.)
10. Sharkov F.I. Visualization of the political media space. – Polis. Political studies. 2016. No. 5.
P. 97-107. DOI: https://doi.org/10.17976/jpps/2016.05.08. (In Russ.).
11. Hilbert, M. (2015). Digital Technology and Social Change [Open Online Course at the University
of California] freely available at: https://canvas.instructure.com/courses/949415
12. Beniger, James R. (1986). The Control Revolution: Technological and Economic Origins of
the Information Society. Cambridge, Mass.: Harvard University Press.
13. Webster, Frank (2002). Theories of the Information Society. Cambridge: Routledge.
14. Individuals using the Internet 2005 to 2014, Key ICT indicators for developed and developing
countries and the world (totals and penetration rates), International Telecommunication Union (ITU).
Retrieved 25 May 2015.
15. Internet users per 100 inhabitants 1997 to 2007, ICT Data and Statistics (IDS), International
Telecommunication Union (ITU). Retrieved 25 May 2015.
16. The World’s Technological Capacity to Store, Communicate, and Compute Information,
Martin Hilbert and Priscila López (2011), Science (journal), 332(6025), 60-65; free access to the
article through here: martinhilbert.net/WorldInfoCapacity.html
17. Susan Crawford: The Origin and Development of a Concept: The Information Society. Bull
Med Libr Assoc. 71(4) October 1983: 380-385.
18. Machlup, Fritz (1962). The Production and Distribution of Knowledge in the United States.
Princeton, NJ: Princeton University Press.
19. Marc Porat (1977) The Information Economy. Washington, DC: US Department of Commerce.
20. Karl Deutsch (1983) Soziale und politische Aspekte der Informationsgesellschaft. In: Philipp
Sonntag (Ed.) (1983) Die Zukunft der Informationsgesellschaft. Frankfurt/Main: Haag & Herchen.
pp. 68-88.
21. Daniel Bell (1976) The Coming of Post-Industrial Society. New York: Basic Books, 127, 348.
22. Jean-François Lyotard (1984) The Postmodern Condition. Manchester: Manchester University
Press, 5.
23. Darin Barney (2003) The Network Society. Cambridge: Polity, 25sq.
24. Peter Glotz (1999) Die beschleunigte Gesellschaft. Kulturkämpfe im digitalen Kapitalismus.
München: Kindler.
25. Wolfgang Fritz Haug (2003) High-Tech-Kapitalismus. Hamburg: Argument.
26. Nicholas Garnham (2004) Information Society Theory as Ideology. In: Frank Webster (Ed.)
(2004) The Information Society Reader. London: Routledge.
27. Eryomin A.L. Information ecology – a viewpoint // International Journal of Environmental
Studies. 1998. Vol. 54. P. 241-253.
